Returns & Exchanges

Return & Exchange

You can raise a return request by sending a message on +91 8144645337.   

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging with tag and must be returned within 3 working days. 

We are a made to order brand. Please note 5% (of order value) OR INR500 (if the order value is less than INR10000) will be deducted from return amount as cancellation/handling in case of any return.

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval of the return. If approved, then your refund or exchange will be processed. 

For international orders, we charge standard shipping charges starting from INR 1500 and going upto INR 5000 per kg as per location, weight and volume of the shipment. Please note that for our international clients, we do not accept returns or exchanges.

Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange/return only if it is a standard product.

Once the order is placed, it cannot be cancelled.

On Sale goods, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.

We do not offer return on Jewellery. 

Depending on your exchange product, the time it may take for your exchanged product to reach you, may vary.

Order Delay

Our standard delivery timeline is 15-20days since all the pieces are made to order. Please note that our delivery timeline is not final rather approximate. Some orders are liable to get a little delayed due to the hand-intensive nature of our production. In such a situation, our team would be working tirelessly to make sure the order is dispatched/forwarded as soon as possible.

Please note by purchasing from Milk Design Shop, you are agreeing to our purchasing terms, conditions and policies which includes that we do not offer cancellation and refund on delayed orders as they would be already in the production cycle.

We will keep you updated if your order is delayed and send it at the earliest possible date. Be assured that in such a scenario, an order becomes a top priority for us and our production and merchandising team would leave no stone unturned to make sure that the order reaches you at the soonest date.