Returns & Exchanges

Return is eligible for ready goods only. We will not be accepting returns on order based goods. You can  us on +91 8144645337 to understand whether the piece you are ordering is ready or will need to go into orders.

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging with tag and must be returned within 3 working days. It must reach us back within 10 days of you receiving the parcel.

Please note that for our international clients, we do not accept returns or exchanges.

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of the return. If approved, then your refund or exchange will be processed.

Once the order is placed, it cannot be cancelled.

During Sale, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.

Return address:

Milk Design Shop, 

Next to Vishal Mega Mart, Ainthapali Road, Sambalpur, Odisha 768001

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Order Delay:

Please note that our delivery timeline is not final rather approximate. Some orders are liable to get a little delayed due to the hand-intensive nature of our production. In such a situation, our team would be working tirelessly to make sure the order is dispatched/forwarded as soon as possible.

Please note by purchasing from Milk Design Shop, you are agreeing to our purchasing terms, conditions and policies which includes that we do not offer cancellation and refund on delayed orders as they would be already in the production cycle.

We will keep you updated if your order is delayed and send it at the earliest possible date. Be assured that in such a scenario, an order becomes a top priority for us and our production and merchandising team would leave no stone unturned to make sure that the order reaches you at the soonest date.